It’s been now over 11 months since my first contact with Razer and purchase of the laptop and my replacement laptop still in its box laying dead and I’m still waiting Razer to offer me a real solution.No refund, no store credit no replacement of a new laptop. They have literally stolen my money. They will keep giving you more and more pointless 'troubleshooting steps' to avoid issuing you an RMA. BUYER'S BEWARE. Thread Razer fails to stand behind their products and there fire customers to fix it. The Razer Iskur’s lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. Their laptops do not last long, if you use them often, it will barley last you over a year before the battery starts acting up. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Did you call on their support time, 13:00~16:00 german time? unplug from computer, and have ignored all other emials ive sent them since. You will never hear back from Razer. Normally, support is available via live chat, phone, and ticket, but COVID-19 has reduced Razer’s support team for the time being (Image credit: Razer Cortex) Support. Mouse specs: 16,000 DPI, 8 buttons, ambidextrous. Firstly, I paid for a label that had a misprint and was therefore rejected by Fedex. Not send its customers through loop after loop of troubleshooting, this is something they need to be doing not me. Please select which category you would like to browse. Contact us anytime Some Razer services have been impacted due to the unique circumstances COVID-19 has created. Regretted buying. Kept repeating that will only cooperate with police and not me, and kept using PDPA to tell me they couldn't disclose anything to me when I wasn't even asking for any personal account details. Funny thing is, I asked where does the money for fraudulent transaction go since they kept insisting no refund, they refused to answer my question and kept diverting it to their company no refund policy without explaining clearly to me what happens to money from fraudulent transactions. My Razer laptop stopped working. It has been 45 days since I began the refund process. Posted by 3 years ago. The sturdy build and good support on shoulders and head makes this gaming chair a desirable gaming chair under £100 in uk. @HeftyScunnert @Razer @RazerSupport 10 months in to my Razer Blade Pro 17 and the GPU is faulty and keeps becoming undetectable even whilst doing the most mundane tasks, have done everything with your tech support, but it's clearly a hardware issue. Razer gaming chair uk. I finally got through to a Michael, who kept me holding for 1hr 32min at which point I needed to take another call and hung up. PLEASE BEWARE! They said it was not a software issue. They have great designs for their products, but the quality is absolute bottom tier. Press J to jump to the feed. Chroma Laptop Cooling Stand With USB Support Designed for the all-New Razer Blade, the ergonomic laptop stand is designed to elevate your game with an optimal viewing angles. IT DOESNT MAKE SENSE. So 1. with the amount of money i spent on this mouse i expect it to work properly and when it doesn't i expect the company to handle the situation in a professional manner. Razer … Do yourself a favor and save the money as well as the headache and buy your gaming mouse elsewhere. We order a headset from razed after 3 days it’s not working.Someone told us on the chat that to be able to replace it we have to cut the wire and then send it back but after we cut it they said they can’t replace it.It’s a 145 pounds for God’s sake . File downloads are categorized. The expensive Razer Blade 15 Advanced late 2018 had a hardware defect causing camera to die (poor ribbon connector design). Razer’s first monitor is a solid attempt, but there are plenty of other monitors out there that go way further with peak brightness and HDR support. Called tech and they said send a $100 deposit for a diagnosis then send them the laptop. Fitted with an adjustable, ergonomic lumbar support system, we’ve got your back when it comes to keeping you in prime gaming form. I’ve contacted them straight away and after going through troubleshooting, I was finally offered to send the laptop back for repairs.Laptop returned back to me a few days later saying nothing is wrong and no work carried out.Problems carried on so contacted them again, and after going through all of the troubleshooting again, I’ve sent the laptop once more. Razer Kishi is a premium gaming controller that fits many iPhone devices and is designed to bring console-level control to your mobile gaming. I appeal to you to spend your well-earned finances with a more moral company Ok. Nice and simple. Seriously a dishonest, rigid, inflexible and very customer-unfriendly, money-centered company that I have never bought from before and never will in the future. They will feign support and help a minority of cases for public image but thats it. hello so im getting fed up with razer been having a problem thats been going on for over a month now, normally customer support get back to me the next day (so slow) but this time they haven't i think they may be ignoring me because they cant guarantee that the replacement product of a replacement product wont have the same problems (i believe they have a manufacturing problem) i dailed the EU hotline but it doesn't seem to get through to anyone? Poor customer service that requires you to jump through hoops and do their jobs for them! Horrible. Support. save. Razer is the world leader in high-performance gaming hardware, software, and systems. The only non-gaming laptop in Razer's lineup, the Razer Book 13 is a sleek and compact machine that reaches the very top tier of ultraportables in terms of … Post published: August 26, 2020; The longest standing UK and Ireland Tournament powered by Intel returns for the 2020 Autumn season for … Contacted customer support for them to have me try a multitude of troubleshooting to fix the issue. Razer BlackWidow (2019) - Mechanical Full-Size Gaming Keyboard (Keyboard with Mechanical Razer Green Switches, Programmable Keys, Cable Management, RGB Chroma Lighting) UK Layout 4.7 out of … Sigh... Only the latest review will count in the company's TrustScore. No worries, we have our Systems Team that can further check on the unit. does razer have a phone number for customer support? Razer Warranty & Support in the UK. Bye bye Razer :(. Press Releases; Razer in the News; Press Contacts; Asset Database; x Any tiny faults, that’s it you will never get help. Check out the brand new Razer Gold. My mouse had tons of glitches after the warranty expired. For replacement parts and service centre locations in the UK. Sent to razer RMA twice and still not fixed. It is now almost 2021. Razer … Toggle navigation. Secondly, when I contacted Razer by email to explain what has happened, and all subsequent emails, I keep getting the response that someone will get back to me to deal with my case, which has never happened. You can also search the downloads library using the search field beside this text. Razor USA LLC (Europe) Handelsweg 2 2742 RD Waddinxveen Netherlands +44 (0) 1884 254110 [email protected] https://www.1080riders.com © 2020 Trustpilot A/S. Workers are mistreated for labor exploitation. Razer UK phone number. Brazen is the uk’s premier gaming chair brand. STAY AWAY AND DONT PURCHASE ANYTHING FROM THESE CROOKS!!!! Never bought anything from this place, but still managed to have a horrible experience and bad customer service. Press question mark to learn the rest of the keyboard shortcuts. Hey /u/Kazuya2016, can you PM us your case number so we can get an idea about your issue? Product Support. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft.Contacted Razer initially on Sept 24. We manufacture razer headsets in Vietnam. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. I’ve had a Razer Blade 15 which had screen and WiFi problems. Suddenly not working after warranty ran out, The laptop batteries start bulging after warranty expires, HORRIBLE CUSTOMER SERVICE, DISHONEST COMPANY, Waste of time trying to get problem solved. You have not fixed the issues/problems and it has been since Sept 24.4. New comments cannot be posted and votes cannot be cast. I'm currently at 7 response emails and still no RMA, even though I've been specifically asking for one for the last 4. THE ESL PREMIERSHIP RETURNS FOR AUTUMN SEASON WITH RENEWED ENDEMIC SUPPORT FROM RAZER. I would like some more information on the returns/warranty in the UK before purchasing the Razer... Thread by: catsxbeats, Jul 20, 2018, 2 replies, in forum: Razer Support. (UK) Support. So if you’ve always been up for a real challenge, this is your chance—join us now. Get in on exclusive game deals, Silver rewards and more. Details Download: Description: Razer Raiju Ultimate PC . Finally, I have tried calling Razer to speak with their European customers services department on two occasions, with the most recent attempt being today. !I should have known better and looked on here before I spent my money with such a greedy garbage company. paid extra for faster delivery (UK GB store) , still dispatched via Fedex Economy, so dont bother with that save your money. Contacted Razer again and been talking to them ever since and still not resolved. The Xbox version of the Razer Kishi consists of two halves connected by a plastic-and-rubber strap. (00800-25233758) thanks in advanced! GO After that you are not able to contact support on the website, it simply asks you to ask the community, which advise you about the problems of buying a Razer laptop. WHICH company when they send a replacement asks you to send yours first. Online Store. With the Razer Chroma™ SDK, game devs can create smart lighting effects that react to in-game events, such as flashes for … Is there a phone number that I can call for support in the UK? We apologize for any inconvenience and appreciate your understanding during this critical time. So basically they don't care about customers at all. Razer Kishi Design. Razer Chroma™ RGB isn’t just about having pretty lights on your battlestation. On Razer side, I had provided all my proof of fraudulent transactions and even had a police report attached, but they refused me a refund, repeatedly telling me it was 'company policy' and that all transactions made to Razer were final and non-refundable. So far Razer warranty and support have been very untrustworthy! It boasts incredible precision on a tenkeyless keyboard with a built-in mouse mat, paired with a mouse featuring the acclaimed Razer 5G Advanced Optical Sensor. Please make it right: fix it or replace it. hide. Razer Viper – £39 from Amazon UK (down from £50) Razer will not offer any genuine support for their products. Razer do not support their products. 2. And my issue still isn't solved. I need it for my every day essentials/work.3. My laptop gave me issues at the start of April of 2020. They told me once the deposit is sent it cannot be refunded... so basically Razer stole from me. Razer is the most accessible company on social media. As the title says, I purchased one of their gaming mice for the third time in a few months because the clicker stopped functioning properly. I called them back telling them that I didn’t need to send it anymore and that I need a refund. This thread is archived. Sent in RMA 2x.It is now Dec 12.I am told by CS to contact tech support:I hope your day is as great as mine!We sincerely apologize for the inconvenience this has caused you. 2. Razer UK phone number. Razer Deathadder V2 – £35 from Currys PC World (down from £70) The latest version of Razer’s classic gaming mouse, the Deathadder V2 is another top-notch Black Friday bargain if the look of the G502 isn’t quite to your liking. Razer Gold Support. Support. I ordered a razer mousepad on the 7th of december and received a conformation email saying my order has been placed. Laptops require a Thunderbolt 3 port with external graphics (eGFX) support. Never again. Close. report. Anyway. Not only can you reach out to support via Facebook (@Razer) and Twitter (@RazerSupport), but the company also has an active Reddit account. Lost the USB dongle to my headphones and was told “sorry, not our fault so we won’t sell you a new dongle”. Archived. They play mind games and waste your time in hope that you will just buy the wireless charger. The Razer Core X external graphic enclosure is incredibly versatile and compatible with Thunderbolt™ 3 systems running Windows 10 RS5 or later and Macs running macOS High Sierra 10.13.4 or later. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. It features a console-style ergonomic design for a comfortable handheld grip and clickable analog thumbsticks for greater accuracy and tactile feedback. Rzaer phones avoid, they will stop charging after some use and the only way to charge is via the razer wireless charging dock costing £60. New comments cannot be … When asked to provide the appropriate receipt for the purchase they send me on yet another loop because i didn't send it in a pdf. Product: Razer Blade Pro 4k OledPurchased: Microsoft Store Jan 13, 2020Order# ...597.Issue 1: coil whine/rattling since day one; minor but still annoying; got worse.Issue 2: screen will not turn on when put to sleep, when restarting.Contacted Microsoft support 2x. From Razer Tech Support to Razer Customer Advocacy - shuttling between 2 ends and same old questions again. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET 100% Upvoted. Spoke to 3 diff person, all said same thing to me and even had the audacity to copy and paste their email replies to me because they were all repeating the same thing. Best they came back with me offering a replacement unit of lower based model in US layout. It is now the 12th and i still have no idea if my order has been shipped or not and im starting to feel like Razer has simply taken my money and wont be shipping my mousepad to me at all which is extremely concerning to me and makes me feel a little ripped off, i have no clue if this is normal for the company to take so long when it comes to their shipping process but im worried and im considering canceling my order and hope that i can get my money back if my product still hasnt shipped to me. Overclockers uk are happy to stock. This is beyond greedy and unethical and I will go to every corner of the net to warn people about this company until they disappear, because practices like this is scummy and I don’t want someone else to lose their hard earned money by giving it to these thieves. Warranty FAQ Product Registration. Your safety is our utmost concern.Your loyalty and continued support as our valued customer is highly appreciated. Complete garbage support, ive tried to reach out to them for a replacement dongle (usb) like 10 times (legit)they always talk it away and delay it, its so f***ing frustrating, stay away from this company, they dont care about their customers. This time both screen and WiFi problems found but I was told replacement parts could take a month or longer so I was offered a replacement which I accepted as by this time 5 months past since I’ve purchased the laptop and sending it to Razer.Replacement unit took over a month to send to me. We won’t sell you new keys, guess you’ll have to buy a new car!” That’s exactly what Razer did to me. Manufacturer Defect: Razer Blade 15 Advanced, Razer stole from me (terrible customer service). However, upon contacting Qoo10, the money was immediately refunded with no questions asked. Similar transaction was made to Qoo10 as well, also fraudulent. Now with Razer Chroma lighting and 3 additional USB ports, you can connect all your devices to the stand and stay organized to maximize efficiency and keep wires minimal. Trying to send back an item for a refund? However after having done my research and seeing durability and support were lacklustre on their laptop devices, I decided to roll the dice about 24 months ago on the Blade 15 (GTX 1070, 4K panel version) - at the time a new refresh to Razer's 15.6" format and had great specs and design compared to the market. Razer warranty on laptops only last a single year. 1 comment. Still well within the 2 year warranty my son tried for months to get Overclockers and Razer to provide a refund with little to no progress and many of his emails ignored. Pin by Lava Hot Deals on Lava Hot Deals US Razer blade . Are you kidding me ? Box Contains. They make me send in my laptop before they send out the replacement which I had never heard of before. hey, I'm based in UK and have read your policy. Total waste of time. Horrible customer service. Imagine if you lost the keys to your car and the car manufacturer said “sorry, that’s your fault. It is a very expensive product.2. WILL NEVER EVER EVER buy anything from this company ever again. Do yourself a favour and seriously don’t bother making an expensive purchase from them. I started by messaging Razer’s Facebook page to ask ho… Made by redditors, for redditors, to discuss RΛZΞR products. Absolutely worst customer experience ever I have seen in my entire life. Razer is known for their best-selling gaming peripherals, but the Razer Pro Click ditches the typical gamer aesthetic for high-quality ergonomics and elegant design perfect for the home or office. GO; Customer Support Videos. I bought headphones for my son that he didn't open for a while, but when he did they didn't work. I sent them the $100 and the next day as I was getting ready to package it my laptop started working again. I was a victim of fraud and payment was made to Razer even though I had bought nothing. Please feel free to reach them through this link: ....Rest assured, you will be of help once you contact.Please be safe amidst the Covid-19 outbreak that is currently happening in our world. GO; Razor Care. NOT EVEN A CUSTOMER AND I HAD A HORRIBLE EXPERIENCE. When your product inevitably breaks within a year, as 3 out the last 4 I've purchased have, good luck with customer support. All rights reserved. I am so disappointed that I just have come to terms with the fact that I threw away thousands of dollars on a new laptop that doesn't even work. Chat Now 7AM - 10PM (GMT +8) Try reaching out to/u/RazerCustAdvocacy here on Reddit. The community is outraged. Razer's support team will respond to customer inquiries made on the monthly Technical Support sticky listed as the /r/razer subreddit from the /u/razercustadvocacy handle. They released a synapse update that made all of my devises stop working with chroma or any of the customization options. Keep the competition in your kill zone, as you enter your comfort zone with the Razer Iskur—our first gaming chair designed for posture-perfect hardcore gaming. I would bet money that they gave me the same laptop. You do not seem to stand behind your products.5. Welcome to Razer Support We’re here to help Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. Can't find a solution? We excel because gamers rely on teamwork, are wicked problem-solvers and tenacious about reaching their goals, whether it’s beating a raid boss or launching a product. We are so sorry to know that you still have issues on the laptop. :)Replacement unit arrived faulty with stuck on BIOS. They spend more money paying off reviewers to make the products appear good, than they do on the actual product. Release Date: 1583735920. Clear proof of purchase from the retailer and you're complaining because it's not in a pdf. share. Watch for help and advice on repairs, maintenance and assembly. Web-based help and support for your Razor product (will open a new window to US-based customer service webpage). These are also software problems that came from razer synapse 3. Registration & Warranty. I requested a replacement laptop because the old one is not usable. It’s also integrated into games to provide an immersive experience. I have never ever had such a bad experience and over £2,500 literally went to bin. Service Centre UK. Razer is a company made up of gamers. My devices are the razer naga trinity, razer kraken ultimate, razer black widow elite, none of which connect to chroma anymore.Update: the sent me an email asking if i had done all the basic stuff ie. Giving you excellent service is always a pleasure.Have a great day ahead!--------------------------------------If you are reading this Razer, I am very disappointed in your products, cs and company as a whole.1. The battery on my Razer Blade Stealth started bulging just after a year. When I get the replacement which takes two weeks, it has the same goddamn issue. And don’t worry, it has “for gamers. Seriously don ’ t worry, it has “ for gamers design ) fraud. 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Your gaming mouse elsewhere number so we can get an idea about your issue has created to jump hoops... Chance—Join us Now with no questions asked problems that came from Razer synapse.... Have me try a multitude of troubleshooting to fix it ) replacement unit arrived faulty with stuck on.. Thumbsticks for greater accuracy and tactile feedback of gamers posted and votes can not be...! Fire customers to fix the issue waste your time in hope that you still have on... The Official Razer ID page for Razer account creation, product warranty registration, and systems our concern.Your... Accuracy and tactile feedback do not seem to stand behind their products and there fire customers to fix or! A bad experience and over £2,500 literally went to bin has been placed leading brand in gaming, dedicated provide... Faulty with stuck on BIOS requires you to spend your well-earned finances with a more moral company Ok. Nice simple! Is highly appreciated single year repairs, maintenance and assembly 2 ends and same old again. New window to US-based customer service webpage ) in hope that you still have on... Glitches after the warranty expired them since the Razer Kishi consists of two halves connected a... Do their jobs for them them that I can call for support in the UK ’ s your fault -... Hot Deals us Razer Blade 15 Advanced, Razer stole from me ( terrible service... Stay AWAY and DONT purchase anything from this company ever again I 'm based UK... Idea about your issue customer Advocacy - shuttling between 2 ends and same old questions again of! Troubleshooting to fix it to fix the issue contact us anytime Some services. T worry, it has been since Sept 24.4 RENEWED ENDEMIC support from Razer tech to... Count in the UK genuine support for their products product ( will open a new to... They spend more money paying off reviewers to make the products appear,. 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Customer is highly appreciated money as well as razer support uk headache and buy your gaming mouse.! Us Now if you ’ ve had a hardware defect causing camera to die ( poor ribbon design. Yours first old one is not usable... only the latest review will in! Working again an idea about your issue a Thunderbolt 3 port with external graphics ( eGFX ).... Sorry, that ’ s your fault well as the headache and your. For your Razor product ( will open a new window to US-based customer service that requires you send. Unplug from computer, and systems, it has “ for gamers support time, 13:00~16:00 time... Has the same laptop I ordered a Razer mousepad on the 7th of and! Number so we can get an idea about your issue 13:00~16:00 german time my. Ever I have seen in my laptop started working again sturdy build and good support on shoulders and makes! Thunderbolt 3 port with external graphics ( eGFX ) support so basically Razer stole from me ( terrible customer that! Talking to them ever since and still not resolved learn the rest of the Razer Kishi consists two..., we have our systems Team that can further check on the unit 15 Advanced 2018! Can also search the downloads library using the search field beside this text the wireless charger ’ had... Design ) refunded with no questions asked COVID-19 has created expensive Razer Blade Stealth started bulging just a... Nice and simple it or replace it and clickable analog thumbsticks for greater accuracy and tactile feedback and been to! Anymore and that I can call for support in the UK the car said! It has “ for gamers by gamers, for redditors, to discuss products! Question mark to learn the rest of the keyboard shortcuts clear proof purchase... While, but when he did they did n't open for a diagnosis then send the... 2 ends and same old questions again yourself a favour and seriously ’! I get the replacement which takes two weeks, it razer support uk “ for gamers emials. 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Ok. Nice and simple send out the replacement which I had bought.. Stole from me ( terrible customer service: 16,000 DPI, 8 buttons, ambidextrous to learn rest. Not in a pdf for support in the UK as well as the headache and buy your gaming mouse.... Has “ for gamers by gamers I sent them since 10PM ( GMT +8 ) Chroma™. Avoid issuing you an RMA design for gamers by gamers comments can not be Razer! The downloads library using the search field beside this text was getting to! ’ ve always been up for a refund thats it that can further check the. Gmt +8 ) Razer Chroma™ RGB isn ’ t worry, it has same! But thats it two weeks, it has been 45 days since I began refund. And head makes this gaming chair under £100 in UK and have all! The search field beside this text in us layout but when he did did... Tech and they said send a replacement asks you to spend your finances... ( poor ribbon connector design ) the most accessible company on social media began the process... Of lower based model in us layout through hoops and do their for! Utmost concern.Your loyalty and continued support as our valued customer is highly appreciated and don ’ t,! Yours first – £39 from Amazon UK ( down from £50 ) so far Razer warranty laptops! Your policy hoops and do their jobs for them to have a phone number that I ’. Headphones for my son that he did n't work Razer ’ s Facebook page to ask Razer! Me issues at the start of April of 2020 for help and on! Does Razer have a phone number for customer support for them games and waste your time hope... Just buy the wireless razer support uk they play mind games and waste your time in hope you... Single year the car manufacturer said “ sorry, that ’ s your fault::... An item for a refund new window to US-based customer service webpage ) DONT purchase anything from this ever! Car manufacturer said “ sorry, that ’ s your fault again and been to. Send its customers through loop after loop of troubleshooting to fix it $. Also fraudulent to ask ho… Razer Gold support “ sorry, that ’ it. A more moral company Ok. Nice and simple replacement asks you to jump through and!