Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. Oversee the usage of supplies, equipment and furnishings, etc., making certain proper utilization and efficiency is being upheld. Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned. Operations Managers oversee the entire (or part of) the operations cycle which consist of research and development, product engineering, marketing and promotion, finance, budgeting and accounting, sales, client support, and quality assurance. Ensure all Country Inn & Suites By Carlson standards are met. Ensured operational efficiencies by overseeing all departments and staff on property including guest relations, kitchen/serving staff, housekeeping, maintenance, security, front desk, and audit. Hotel General Manager Resume Sample. Hotel Manager, Evening. Increased guest occupancy/revenue by 30% over 2 years. The scope of the responsibility given by the company to the manager 2. Property walk to ensure efficiency of resort standards and regulations (site inspections). An Operations Manager is not involved with the financials of the Hotel. Both leaders and managers have to possess an exhaustive comprehension of their demands and demands of … Provided leadership, strategic planning and administration in all aspects of hotel operations. Hotel Operations Manager Job Description Example What Does a Hotel Operations Manager Do? Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff. If the resume service offers great resources on their web site, as well as extraordinary hotel operations manager resume examples, then you should call them. Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting. Cpa (certified Public Accountant) Program. With proper preparation, you will be ready to face the local job market head-on. Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases. Monitors all departments in the resort to ensure quality of operations. Guide the recruiter to the conclusion that you are the best candidate for the hotel operations manager job. The department or division that the manager will handle 3. Your ability to find a job as an operations manager, as in any other part of the country, will be greatly impacted by the type of actions that you take during your job search. Manage a team of 105 employees. The General Manager or the ownership communicates to the Operations Manager the goals that need to … Accountable for development of annual operating budgets for Sea Goddess I & II, Responsible for the coordination of all charter business, Development of new service concept, implementation and training, Introduction of new Inventory Control procedures on board Sea God dess I & II which achieved immediate food cost savings, Introduction of new Fleet Inventory Control system, development of user manual and training, Supervision and training for a staff of 90 with the right to hire and fire. Maintain and enforce lease agreements entered into by the hotel. Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness. Managers, supervisors, and team. Ensure that guest problems/complaints are handled in an effective and courteous manner. Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Provide training for entry level associates and supervisors. Have increased Customer Overall Satisfaction Scores by 20% from an average of mid-70% to a consistent average of 95% and above. Inform supervisors of problems that affect the operation of the department, Assist in developing short and long-range departmental objectives. Hotel Manager Resume Example To optimize your document for efficiency, you need to use the kind of action-driven language exemplified in our director of hotel operations resume sample. Download Hotel Operations Manager Resume Sample as Image file, Assistant Operations Manager Resume Sample, Administrative Operations Manager Resume Sample, District Operations Manager Resume Sample, Operations Associate Manager Resume Sample, Services Operations Manager Resume Sample, Branch / Operations Manager Resume Sample, Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance, Create and establish a culture of continuous improvement, Provide empowerment guidelines for department employees. Ensure that guests are checked in and out of the hotel following established procedures. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. Track guest satisfaction surveys and maximize usage of guest response tracking system. Experience. OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES: Fully responsible for all aspects of all departments. Hotels live or die by efficiency, and so does your resume. The director is responsible for making certain efficient systems will be in place to permit the enterprise to reach its aims of growth. Operations Manager is usually supervised either by a General Manager or the hotel Owner. We’ve also included write up in key sections that will be noted in your Operations Manager resume. Monitor and maintain the front office systems and equipement to ensure their optimum performance. Operations Manager Resume Sample Assist in management of "Addiction" hotel's hip Food and Beverage outlet. Hotel Operations Manager Resume Examples & Samples Responsibility for the rooms division and for managing negotiations with contractors, suppliers and partners Ensuring operational service and presentation excellence in Reception, Housekeeping, Guest Services and the Leisure Club through first class planning and procedures Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality. Managed over 50 employees at one time each shift, over 200 total. Operations manager resume sample To be a successful candidate for the leading operations manager jobs, your resume will require some oversight, says resume expert Kim Isaacs. In overall charge of daily operations of all departments, from the laundry service all the way through to … Check out our huge library of 100+ samples & examples for a perfect, professional Hotel Operations Manager Resume. - Choose from 15 Leading Templates. Made recommendations for customer service improvements that lead to $2M increase in annual revenue. Reconciled monthly P&L's for Front Desk & VIP Services. Working with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages. Hotel Operations Manager Vital . Member of property LMS Super User group for training and development. Hotel General Manager Professional CV Example. Summary : Operations Manager with experience of 14+ years, successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services.Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Previous Front Desk/ housekeeping experience required, Previous Front Desk Management and housekeeping experience for two years preferred, Proven experience managing multiple departments preferred, Valid driver's license and ability to operate motor vehicles required, Assists with the operational functions within the department consistent with the strategic plan and vision for the department, division and property, Assists with monitoring fiscal budget, operations of assigned department(s), and marketing strategies to produce both short-term and long-term profitability, Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment, Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements, Monitors Daily Count to ensure an appropriate number of clean rooms available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures, Ensures guest complaint resolution procedures are implemented within the view of the properties philosophy and services, Completes and reviews employee work schedules and work closely with Front Desk management to balance employee needs with work demands, Responds to notification of unusual events or circumstances requiring mid-level management attention, Informs Hotel Operations leadership of situations which require attention, Assists Hotel Operations leadership with any tasks assigned, Responds to emergency situations accordingly, Responds to any Security related accidents or evictions, Coordinates hotel related projects with Housekeeping and Engineering to ensure rooms are placed out of service for labor to be completed, Maintains guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests, Conducts hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientations, Keeps all public areas (casino, guest rooms, and front areas) at exemplary presentation, Assists with Bell Desk and Valet related concerns as needed, Manages the Front Desk operations through manual processes as needed during any system downtimes, Inspects any rooms reporting health related concerns, Issues discipline and follow up with coaching, Provides incentives to reach monthly goals, Preforms all other job related duties as requested, At least 3 years of previous guest service experience in a similar resort setting or major hotel complex, At least 2 years of previous supervisory experience in a similar resort setting or major hotel complex, Responsible for maintaining the highest level of Customer Service in each department, Use extensive knowledge of the hospitality industry to solve complex operational problems. 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